Last updated: June 28, 2026. This Privacy Policy explains how Al-Hasnain Tourizm ("We", "Us", "Our") collects, uses, protects, and handles your Personal Information when you use our website, enquire about our services, or book travel packages with us.
1. Information We Collect
We only collect information that you voluntarily provide to us or that is strictly necessary to facilitate your travel arrangements. The types of personal information we may collect include:
- Contact Information: Your name, email address, phone number, WhatsApp number, and city of residence when you fill out an enquiry form, call us, or message us.
- Travel Preferences: Details about your interested package (Hajj, Umrah, International Tour), preferred travel month, number of accompanying travellers, and any specific dietary or medical requirements.
- Booking & Identity Documents: When you proceed with a booking, we require sensitive information such as passport copies, photographs, visa applications, government-issued IDs (Aadhaar/PAN), and vaccination certificates.
- Website Analytics (Cookies): We collect basic, anonymised data about how you interact with our website (pages visited, time on site, device type) to improve user experience. This is strictly subject to your consent via our Cookie Banner.
2. How We Use Your Information
Your personal data is used solely for the purpose of providing and improving our services. Specifically, we use your information to:
- Respond to your enquiries, provide quotations, and offer travel guidance.
- Process your visa applications with the Saudi Embassy or other relevant consulates.
- Book flights, reserve hotel accommodations, and arrange ground transportation.
- Communicate important updates regarding your booking, itinerary changes, or travel advisories.
- Provide on-ground customer support during your pilgrimage or tour.
- Improve our website's performance, layout, and service offerings based on aggregate analytical data.
3. Sharing of Your Information (Third Parties)
Al-Hasnain Tourizm strictly respects your privacy. We do not sell, trade, or rent your personal information to outside marketing agencies. However, to fulfill your travel booking, we must share relevant details with trusted third-party service providers, including:
- Airlines & Aviation Authorities: For ticketing and flight manifests.
- Hotels: To secure your room reservations in Makkah, Madinah, or other destinations.
- Government Authorities: Such as the Ministry of Hajj & Umrah (Saudi Arabia), VFS TasHeel, or other consulates for visa processing.
- Ground Operators: Local transport companies and guides who will assist you during your journey.
These third parties are only provided with the information necessary to perform their specific function.
4. Data Protection and Security
We implement reasonable physical, electronic, and managerial safeguards to protect your personal information against loss, unauthorized access, alteration, or disclosure. Physical documents (like passports) are handled with strict confidentiality in our Ahmedabad office and are returned to you promptly after processing.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including the duration of your trip, and for a reasonable period thereafter to maintain accurate accounting and legal records, or to handle any post-travel disputes.
6. Cookies and Tracking Technologies
Our website uses minimal cookies to enhance your browsing experience. Upon your first visit, you will encounter a Privacy Preferences banner allowing you to Accept or Decline optional tracking cookies. Essential cookies required for the website's basic functionality cannot be disabled. If you decline, your visit will not be tracked for analytical purposes.
7. Your Rights and Choices
You have the right to:
- Request access to the personal data we hold about you.
- Request corrections to any inaccurate or incomplete data before your travel documents are processed.
- Request the deletion of your enquiry data, provided it is not required for an active booking or legal record-keeping.
- Opt-out of any promotional communications or WhatsApp broadcasts by notifying us directly.
8. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy periodically to reflect changes in legal requirements or our operational practices. The updated date will be clearly indicated at the top of this page.
9. Contacting Us
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us at:
Email: info@alhasnain.online
Phone: +91 99099 99239
Office: S70, Third Floor,
Al-Muqaam Complex,
Vishala Circle, Ahmedabad - 380055